Mr Man had some time off last month so I got to grab him for a brunch date. At last minute our baby sitter fell through so we called ahead to check that they were happy for us to bring BLC “of course, we take children of all ages!” So up we went the following morning for what was to be our first high end date in quite some time.
I really want to tell you that I loved Duck and Waffle. It has all the right ingredients to be an amazing restaurant – incredible view and a mouth-watering menu on paper. The service we had from one particular waiter was great and yes, I’m going to harp on about the view again. The view is amazing! The glass elevator rides up and down were probably the highlights of last month for me…
However, I didn’t love it. I didn’t mind the price – you pay for a location like that and I’ve paid more for brunch in other London establishments, but when you are paying that much for brunch, you expect it (and the service) to be near perfect.
My waffles came out slightly overdone (see picture, very crisp corner) but made themselves up by being lovely and buttery inside. The vanilla cream and berries that came with them were gorgeous and went great with my pot of green Jing tea (despite it coming in a bag and the waiter grumbling a bit when I asked for more hot water later on).
Mr Man was sadly disappointed with his steak ‘n’ eggs benedict. He felt it was bland and quite frankly a bit dull. His side of streaky bacon came out floppy and looking like it had been sat under a heat lamp for a bit too long. Also, for the price he expected a bit ‘more’ from his dish and said that he left quite hungry. He felt his latte was a bit average, and again, for the price we paid, expected it to be of better quality.
The service from some of the waiters and the snooty maître’d’ needs work. When we turned up with a baby (despite calling ahead and having the response at the top of this post) she gave us the side eye and led us to a table in the middle of the restaurant, hiding the buggy almost disguising the fact there was a baby in the restaurant, despite there being plenty of room and free tables by the windows for the entire time we were there. We had to ask several times for our water to be refilled and when it did come, splashed onto the table.
These are all things that could be improved though. Mr Man’s eggs benedict could easily be made less bland, my waffles perhaps slightly less time on the waffle iron and the young staff could have a bit more training. I still think it was well worth going up for the view and unique menu and I would try out their brunch again to see if things have improved.
Like I said, the view…
P.S. Pardon my poor video skills – we’ll get there!
Note: I did contact Duck and Waffle with the complaints raised in this post and said to myself that if they responded to it that I would amend this post. However, I have not heard back.
Duck and Waffle can be found at the Heron Tower on Bishopsgate. Nearest tube is Liverpool Street.